To help first-time users, we have compiled a list of frequently asked questions.
If you have a question that is not listed here, please feel free to contact us.
Reservations and Cancellations
- What payment methods are available?
- Only advance card payment is accepted at the time of reservation.
- How many people can stay?
- The room can accommodate up to 8 persons of elementary school age and above.
- Are pets allowed to stay at the hotel?
- Pets are not allowed.
If you bring your pet without permission, you will be charged a separate cleaning fee.
- Is it possible to change the reservation details (dates, number of people, etc.)?
- We are unable to make changes to reservations.
We apologize for the inconvenience, but we ask that you cancel your reservation and reschedule it yourself.
- How much is the cancellation fee for lodging reservations?
- 30-11 days prior to stay: 20%, 10-4 days prior to stay: 50%, 3 days prior to stay: 100%.
In the event of a typhoon with wind speeds of 25 meters or higher, the Kouri Bridge may be closed to traffic and power may be cut off for an extended period of time.
In such cases, no cancellation fee will be charged.
We will contact you in advance by e-mail or phone in case of temporary closure.
- Can minors stay at the hotel alone?
- We can accommodate to minors only.
We will send you a [Parental Authority Consent Form] by e-mail before the date of your reservation. Please check the contents of the form, have it filled out by a parent or guardian, and return it to us by e-mail.
If only minors are staying, only the representative is required to submit the form.
About the Facility
- What is the check-in procedure?
- Seven days prior to your stay, we will send you an email requesting you to enter your guest information.
After entering your information, you will receive a key number and check-in code by e-mail the day before your stay.
- How many cars can I park?
- Up to 2 cars are available in each building.
- Can I smoke?
- Please note that smoking is prohibited throughout the facility.
- Do you have baby items?
- Please note that we do not provide baby items.
- Is there a lights-out time?
- We ask that all lights be turned off at 23:00.
Playing musical instruments, karaoke, using speakers, and other activities that may disturb residents in the vicinity are prohibited.
- Can I play with fireworks?
- Please note that fireworks and other forms of ignition are strictly prohibited in the facility.
- Are there any insects in the facility?
- As the facility is surrounded by nature, we inspect the facility before check-in, but we are unable to eliminate them completely.
We have insect repellents and insecticides available for your use.
- Are there any convenience stores or supermarkets nearby?
- Convenience store
Lawson Nakijin store: About 10 minutes by car
Seven-Eleven Nago Makiya store: 15 minutes by car
Supermarket
Kina Supermarket: about 15 minutes by car
A Co-op Nakijin store: about 15 minutes by car
About Meals
- Do you offer delivery?
- Please order, pick up, pay (cash only), and return the items yourself from this site.
*Please provide the following address when ordering.
1908-1 Aza Kouri, Nakijin-mura, Kunigami-gun, Okinawa, Japan
*Please note the regular holidays and deadlines.
- Is there a staff on site?
- There is no staff on duty.
We will do our best to assist you in case of emergency or need assistance, so please call our emergency number.
- Can I leave my luggage before check-in or after check-out?
- As there is no staff on duty, we ask that you refrain from leaving your luggage at the hotel.
- Do you have a pick-up service?
- Please note that we do not provide transportation.
- Is Wi-Fi available?
- Wi-Fi is available free of charge.
- How do I dispose of trash?
- Please use the trash cans provided to separate trash.
- Will the rooms be cleaned during my stay?
- Please note that we do not provide cleaning service during your stay.
Please note that towels will be provided for two nights if you are staying for two consecutive nights.
If you have any information not listed, please feel free to contact us.